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Refund Policy

Refund Policy

Returns

After 30 days, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund in a reasonable amount of time, please check your bank account. From there contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at onelolleyshop@gmail.com or text info to (432) 661-5113. You can also send a message via messenger with the needed information to get the problem resolved.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Additional non-returnable items:

Gift cards

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If the exchange is for the same item, send us an email at onelolleyshop@gmail.com with explanation and send your item to:

Seamless Grace Boutique

3901 Arroyo Drive

Midland, Texas 79707

 

Shipping/ Refunds

 

 

To return your product, you should mail your product to: Seamless Grace Boutique

                                                                                                       3901 Arroyo Drive

                                                                                                       Midland Texas US 79707

Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable. Depending on circumstances, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.